Terms and Conditions for Website Use

This document outlines the conditions for using doravelinox.sbs and its related services. By navigating or interacting on our platform, you agree to be bound by these terms.

Last updated January 5, 2026

Acceptance of Terms

You confirm your acceptance of these terms by accessing, browsing, or using doravelinox.sbs. If you do not agree, please discontinue access. Your continued use following changes also indicates acceptance of updated terms.

Definitions

Definitions apply throughout these terms for clarity and reference.

'Site' refers to doravelinox.sbs and all its pages, content, and features.

'Service' means flower sales, arrangements, support, and related delivery offerings from Doravelinox.

'User' denotes any individual interacting with our platform, whether browsing or transacting.

'Order' covers all purchases or requests submitted via our website.

Permitted Use of Service

Users may browse, select, and order floral arrangements for delivery or personal collection under these terms.

Eligibility

This website serves customers legally capable of forming binding agreements under Malaysian law. By using our service, you confirm your eligibility.

Not intended for users under 18 years old.

User Responsibilities

Users must provide accurate, up-to-date information and respect the lawful use of our service.

Maintain up-to-date personal, delivery, and payment details.
Contact us for support if an order appears incorrect or delayed.
Avoid submitting misleading or fraudulent orders or information.
Comply with local laws and these terms when using the site.

Prohibited Uses

The following activities are not allowed while using our platform.

Using the website for unlawful, harmful, or fraudulent activities.
Interfering with website security or attempting unauthorized access.
Disrupting our service or uploading malicious code.
Using incorrect or stolen identity details for orders.
Copying, distributing, or misusing website content for commercial gain without permission.

Intellectual Property Rights

All content, images, branding, and trademarks on doravelinox.sbs remain the property of Doravelinox unless otherwise stated. Use is restricted to personal, noncommercial purposes unless permission is obtained in writing.

User Content

Any reviews, comments, or submissions you provide may be used to improve service.

User Submission Rights

You grant us non-exclusive, royalty-free rights to display or use submitted feedback for promotional or operational purposes.

Privacy and Personal Information

Your data privacy is important to us. Our collection, handling, and use of personal data complies with Malaysian law. Please see our Privacy Policy for details on data protection measures.

View Privacy Policy

Important Disclaimer Statement

We provide our service as described, but do not guarantee the availability or suitability of products at all times.

Disclaimer of Warranties

Flower availability, quality, and delivery times may vary due to seasonal or supplier changes. We make every effort to maintain accuracy but cannot guarantee identical outcomes for each order.

Limitation of Liability

Our liability is limited to the extent allowed by law. We are not responsible for indirect, incidental, or consequential damages.

Indemnification

You agree to indemnify Doravelinox and its staff from any claims or damages resulting from a breach of these terms or unlawful use of the website.

Resolving Disputes and Jurisdiction

Disputes relating to your use of the site, orders, or service must follow these procedures.

Arbitration

Disputes will be resolved first through good faith negotiation, then arbitration where necessary under Malaysian law.

Decisions are final and binding except as otherwise required by law.

Online Dispute Resolution

For certain disputes with e-commerce transactions, ODR options may be available. Please contact us for guidance.

Visit ODR resource page

Severability

If any provision is found invalid by authorities, remaining terms remain in effect.

Complete Agreement Statement

These terms represent the complete agreement between users and Doravelinox regarding use of this site.

Applicable Law and Jurisdiction

Malaysian law governs these terms. Disputes fall under Malaysian court jurisdiction.

Ending Service

We reserve the right to suspend or terminate your use of this website in case of breach of these terms or for security reasons, with notice where possible.

Changes

Terms may change without notice. Please review periodically, as continued use indicates acceptance.

Contact for Clarification

Questions regarding these terms may be sent to us for further explanation.

Email Address: content@doravelinox.sbs

Phone: +6019-792 6334

Address: Regus - Kuala Lumpur The Vertical Corporate Towers, Kuala Lumpur 50470 Malaysia

Date Effective: January 5, 2026

Version: 1.0