Privacy Policy Statement
Your privacy is important to us at all times
What information we collect
We gather information such as your name, contact details, delivery address, and preferences during your ordering process. This ensures we can fulfill your requests and provide a smooth shopping experience.
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→Full name and contact number
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→Delivery and billing address
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→Email used for communication
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→Order details and preferences
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→Feedback and correspondence
We do not collect sensitive personal data unless you provide it directly. Information is kept only as long as necessary for business or legal reasons.
How your information is used
We use your data to process orders, coordinate deliveries, respond to your queries, and personalise your shopping. Your information also helps us improve our products and customer service.
Your data may be used to send updates about your order or important service announcements. We do not send advertising without your consent.
Your data rights explained
You may request access to, correction of, or deletion of your data at any time. Requests may be made via our contact form or email for prompt assistance.
Right of Access
You may request details on your personal data held by us.
Right to Rectification
Amend inaccuracies in your personal information upon request.
Right to Erasure
Ask for your data to be deleted when no longer needed.
Right to Portability
Request transfer of your data to another service provider.
How we share your data
Your data is not shared with unauthorised third parties. Providers who assist with deliveries or payment processing follow our security standards.
If we are required by Malaysian law to disclose data to authorities or in compliance with regulations, we may do so as necessary.
How your data is protected
We apply strict security measures and safeguard controls to keep your personal information confidential and protected from unauthorized access.
Access to sensitive customer data is restricted to authorized staff only and is regularly reviewed.
Get in touch about privacy
Address: Regus - Kuala Lumpur The Vertical Corporate Towers, Kuala Lumpur 50470 Malaysia
Phone: +6019-792 6334
Email: content@doravelinox.sbs